Exchanges and Returns
In accordance with the Consumer Protection Act, a product purchased on the Ata website may be returned or exchanged within a 14 business days , from the date of receipt of the shipment or confirmation of independent collection of the package.
You can return or replace any item (except lingerie details including swimwear) that was purchased on the site provided that no use was made of it and / or no repair was made to the product, because the product has the original labels attached in their entirety and that the product was not damaged or caused. damage. Ata reserves the sole discretion regarding the quality of the returned items.
Replacement or return of a purchased item can be done at one of the Ata branches:
a . Replacement You can replace any item purchased on the site in all Ata stores accordingly To the terms set forth in Section 1, and to a receipt for the purchase.
b. Refund Refund The money will be made through the website by the customer service . You can deliver the returned items in the store and write to us at ATAWEAR2016@GMAIL.COM that you are waiting for a financial credit and we will take care of the application within 2 business days .
Refunds will be processed within 14 business days from the date the item is returned. The refund will be made on the same terms of the original transaction. At the end of the refund process, a confirmation email will be sent.
If you would like to return or exchange the item, write us an email at ATAWEAR2016@GMAIL.COMlwith full order details and details of your application and we'll reply back by email 2Business days
A.exchange Please indicate in the email what alternative item you would like to receive. Please note that the product can only be replaced with the item in stock at the time of replacement
Replacements will be made through the shipping company only within 8 Business Days.. Replacement cost (round trip) involves a fee of 40nis
Cost of returning an item (only one direction) 28 NIS.
In a transaction over NIS 799, you will be entitled to a one-time replacement of the item at no cost.
B.Return& nbsp; Do not exchange items through the shipping company. Send an email with the order details and details of the products you want to return. A credit will be made within 3 Days from receipt of the item in Ata.
Return by courier|Our courier company will contact you within 2 business days of your request to arrange a collection date. The service involves a fee of 28 NIS.
Ata is not responsible for the contents of the packages and / or for any damage caused to the package until the date of receipt in the company's warehouses.
Refunds will only be made upon receipt of the item and subject to the provisions of Section 1 above.
Clarifications: & nbsp; Business day is every day except & ndash; Fridays and Saturdays, Sabbath days, holiday eves and holidays.
Order day is not counted as business day.
For any questions, we're here for you